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Galion Police Department
301
Harding Way East
Galion Ohio 44833
Brian
Saterfield, Chief of Police
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The 9-1-1 number was intended to be an
easy-to-remember, no-coin method of reaching the correct law enforcement,
fire and EMS agencies.
Enhanced 9-1-1
Galion has an Enhanced 9-1-1 system which adds the ability to display the
caller's address and telephone number at the PSAP (Public Safety Answering
Point) where special computers and monitors display the location and phone
number where the 911 call originated. The caller does not have to speak in
order for the dispatcher to know the address. A 911 display
will give the phone number of the caller, the address of the caller, an
apartment or lot number, if necessary, and the name of the telephone
service subscriber.
9-1-1 Rules You Need To Know
Dial 9-1-1 only for an emergency
 | An emergency is:
Any serious medical problem (chest pain, seizure, bleeding)
Any type of fire (business, car, building)
Any life threatening situation (fights, person with weapons, etc.)
Any crime in progress (whether or not a life is threatened).
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| Dial 419-468-9111 for non-emergencies.
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| Non-emergency incidents include "cold" (not in progress) break-ins
to vehicles, theft of property or vandalism. You should also use the
non-emergency telephone number for intoxicated persons who are not
disorderly, cars blocking the street or driveway, or non-injury auto
accidents. |
DO NOT:
| Do not program '9-1-1' into your telephone's speed dial
You won't forget the number, and programming the number invites
accidental dialing.
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| Do not dial 9-1-1 to "test" your phone or the 9-1-1 system
This needlessly burdens the dispatchers and system with non-emergency
calls.
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| If you dialed 9-1-1 in error, DO NOT hang up the telephone
Stay on the phone and explain to the dispatcher that you dialed by
mistake and that you do not have an emergency.
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| When the dispatcher answers, briefly describe the type of incident
you are reporting
For example, "I'm reporting an auto fire," or "I'm reporting a
shoplifter." Then stay on the line with the dispatcher, do not hang up
until the dispatcher tells you. In some cases, the dispatcher will keep
you on the line while the emergency units are responding to ask
additional questions or to obtain ongoing information.
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| Let the call-taker ask you questions
Dispatchers have been trained to ask questions that will prioritize the
incident, locate it and dispatch an appropriate response. Your answers
should be brief and responsive. Remain calm and speak clearly. If you
are not in a position to give full answers to the call-taker (the
suspect is nearby), stay on the phone and the dispatcher will ask you
questions that can be answered "yes" or "no." |
Misconception
Most people think that when they dial 9-1-1 that it goes into a
"Nationwide 9-1-1 Center" in Omaha, Nebraska. In fact, when you dial
9-1-1, the call goes to your local Public Safety Answering Point, which is
your local police agency. In Galion, your call goes to the Galion
Municipal Building.
This call is answered by Communications personnel and the proper Police,
Fire or EMS personnel are sent. If the call is for another jurisdiction,
it is transferred. If the call is unable to go through for some reason
(cable cut or computer problems) it is automatically transferred to
another agency that will answer the call.
Local Statistics
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Year |
911 Calls |
Total Calls |
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2007 |
1194 |
9424 |
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2008 |
1106 |
9539 |
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For information about the City of Galion Police Communications Center,
9-1-1 system, or the provided services, please contact Ken Siegenthal at
419-468-5255 or you may send an .
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