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Some of our customers have reported getting calls that their electric will be shut off if they do not make a payment within the next 45 minutes. If you receive a call like this don't be fooled. This is a SCAM! One of the confirmed phone numbers was 800-672-2231.If your city utility account is delinquent, you receive a delinquency notice on your next bill. Then a disconnect notice is sent by mail.